Frequently Asked Questions
We did our best to think of the most common asks, but if you have a question that's not listed below, please contact us and we'll get back to you as soon as possible.
What's with the raised square-shaped area around the spokes?
That's material right where you need it. With information from testing in our carbon lab in hand, we set about determining how to build the strongest rim possible, and part of the result is the square-shaped reinforcements you can see around the spoke holes.
Can individual front and/or rear wheels be purchased separately?
Absolutely. Sometimes weird things happen, or you want to run a different front and rear rim. Wheel flew off your roof rack never to be seen again? Mid-fat in the rear with a standard tire up front? Just let your dealer know which wheel you need and we'll get one out to them.
Can you build me a wheelset if I send you my hubs? Do you sell rim-only?
We do not currently offer wheelbuilding services, but we do offer rim-only options so you can have your dream wheels built by an experienced wheelsmith.
How does the Lifetime Warranty work?
We'll repair or replace at our option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. The warranty will be in effect for the lifetime of the rim and is available only to the original owner.
If you need to replace your rim, you can make a warranty claim here and our warranty team will take care of you.
For a hub specific warranty issue you would want to work with the hub manufacturer (I9, Chris King, or DT Swiss) for warranty assistance.
How do I find the serial number for my rims?
Your wheels will ship with cards signed by the wheelbuilder that list your Serial number. Serial numbers are also printed on the bed of the rim, a few inches from the valve hole, under your rim tape.
Will there be non-boost Reserve wheel options for older or non compatible bike models?
Currently we only have Boost hub options (110x15mm Front & 148x12mm Rear). However, we do offer a Reserve rim-only option for custom build ups on older/different hub options.
Do you offer wheels for my 135mm QR bike or 100x15mm through-axle fork?
We only offer Reserve road and gravel wheels with 142x12 rear and 100x12 front hubs. Both the Industry Nine and DT 350 endcaps that can be easily swapped to convert these to 100x15 or 135mm QR if you need that for your bike. Just speak with your dealer, and they will help you out!
Do you recommend or advise against using a tubeless aid system such as Schwalbe Pro Core with the Reserve wheels?
Totally up to you! They add weight, but they do also add some protection. We have seen good results with Pro-Core in our wheel test lab.